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REFUND POLICY & PROCEDURE
GUARANTEE AND WITHDRAWAL POLICY
Part One (Money-Back Guarantee): Student shall have the right to withdraw
from the Optionetics course without penalty by 12:00pm (noon) of day one of their
scheduled seminar or within twenty one (21) days from the enrolment date, whichever
occurs first. All the course materials must be returned in reusable condition either
to the office in line with our refund policy which can be located at
www.optionetics.com.hk
if the materials are returned before the seminar, or to one of our representatives
at the seminar between the hours of 9:30am and 12:00 noon. In the event Student
does not so withdraw, Student waives any further right under the above guarantee.
Part Two (Performance Guarantee): If Student does not make a 300% return
of the tuition paid, Student may choose to receive a 100% refund of the tuition
or receive personal training for up to one year. To qualify, Student must perform
thirty-six (36) Optionetics Limited Risk Options Trades ('Completed Trades') within
six (6) months of the date of this form. Student must submit copies of broker statements
and any other documents requested by Optionetics. All such documentation must be
submitted within seven (7) months of the date of this enrolment. Refunds will be
paid on all approved applications within thirty (30) days from date of authorisation
pursuant to the Refund Policy. Please note: For the purposes of the Performance
Guarantee, a 'Completed Trade' means a position, or multiple positions, that are
opened to enter a single strategy and are later closed in total to exit that strategy
for a profit, loss or breakeven.
In the event that Optionetics grants a refund under either guarantee mentioned above,
student acknowledges and kagrees to forfeit the right to attend any future seminars,
member access to the Optionetics website and access to trading support.
REFUND POLICY
Products purchased through Investment Educators Hong Kong Ltd, which qualify for a refund
as per the terms and conditions of purchase or Enrollment Agreement, are payable within 30
days from the date of authorisation, return of materials and receipt by
Investment Educators Hong Kong Ltd, of a written request conforming to the terms and
conditions of purchase or Enrollment Agreement and prior to the expiry of the guarantee period.
Completion of a Performance Guarantee Trade Worksheets and Summary and copies of brokerage statements
and any other documentation reasonably requested by Investment Educators Hong Kong Ltd may be required.
Clients are required to contact the Returns Officer prior to the return of goods
to qualify the return criteria. Upon confirmed qualification, a Return Merchandise
Authorisation number will be issued. The Return Merchandise Authorisation number
is valid for 30 days. Clients wishing to return goods after this time will need to
contact the Returns Officer and re-apply. Investment Educators Hong Kong Ltd., will
not accept delivery for any returned material that does not note the Return
Merchandise Authorisation number clearly on the outside packaging.
Clients must return goods via a registered post method.
Investment Educators Hong Kong Ltd accepts no responsibility for goods lost or damaged in transit.
Refund payments for approved returned products will be made via the method of original
purchase, with the exception of Direct debit payments, which will be refunded by cheque.
Any enquiries associated with the Terms and Conditions of refunds and returns must be
directed to the Returns Officer in writing to:
Investment Educators Hong Kong Limited
C/o 59 Ubi Avenue 1
#07-17 Bizlink Centre
Singapore 408938
In respect of the terms of any relevant Optionetics Guarantees, a completed
trade is one that includes both an entry and an exit. Where a single
strategy involves multiple legs, the components of the strategy will be considered
as a single trade. Where a strategy involves an opening of a position, and then
a rolling of that position over time (e.g. for a Calendar Spread), the opening and
subsequent transactions will be considered as a single trade for the purposes of
any Guarantee.
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